Interactive Voice Response is an automated telephony system that acknowledges the human announce and keyboard inputs with pre-recorded voice messages.
IVR helps the customers promptly boast answers to their queries without any human help.
Also, it disposes of the need of communicating the same information again and again and helps in saving the time of both parties.
FEATURES OF IVR SERVICES
♦ Auto-Attend incoming calls and Time based call routing. ♦ Push Agent’s Productiveness
♦ Context on the conversation and Shaft lofty call volume. ♦ Requires Less Effect and 24*7 services
♦ Call recording, real time reports and analytics. ♦ Contest & Promotions
♦ Time Saver and Pocket Friendly.
No, it is FREE to register and you only pay for per message credit.
The value for a single credit in English is 160 characters. With the number of characters increasing, the second credit consists of 306 characters and moving on in this manner the value of credit deduction increases by adding 153 characters in the SMS every time. As the number of characters keeps on increasing the number of credits deducted will also increase according to that.
For Unicode the credit calculation as below:
70 Characters (Standard SMS) 1 SMS Credit
134 Characters (Multi-part SMS) (2 * 67 characters) 2 SMS Credits
201 Characters (Multi-part SMS) (3 * 67 characters) 3 SMS Credits
268 Characters (Multi-part SMS) (4 * 67 characters) 4 SMS Credits
335 Characters (Multi-part SMS) (5 *67 characters) 5 SMS Credits
402 Characters (Multi-part SMS)(6 * 67 characters) 6 SMS Credits
469 Characters (Multi-part SMS)(7 * 67 characters) 7 SMS Credits
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